Expense management FAQs
Everything you wanted to know about XpenseDesk — before you sign up.
General
What is XpenseDesk?
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XpenseDesk is expense management software for Israeli businesses. Employees upload receipts, AI extracts the details, employees review and submit, managers approve or return, approved expenses can be exported to Excel, and managers record payment status.
Who is it for?
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Israeli businesses that manage employee expenses: tech companies, agencies, contractors, logistics companies, law and accounting firms, and businesses with field teams.
Is there a free trial?
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Yes. A 30-day free trial — no credit card, no commitment. It starts right after you sign up.
Payments and billing
Can I start for free?
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Yes. Every new account gets a 30-day free trial — no credit card, no commitment. You start right after signing up and decide at the end of the month whether to continue.
Do I need a credit card to open an account?
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No. Open an account and start working without entering any payment details. A credit card is only needed if you decide to continue after the trial ends.
Which credit cards do you accept?
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We accept all major credit cards — Visa, Mastercard, American Express and Diners.
Is the price per user or per company?
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Per company. You pay ₪250 a month (on the annual plan) for the whole company. Includes up to 20 employees. Need more seats? Contact us.
How many employees can I add?
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Includes up to 20 employees. Need more seats? Contact us.
Is the annual plan really worth it?
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With the annual plan you get two months free — you pay for 10 months instead of 12. That's a 16% saving compared with the monthly plan.
Can I switch from the monthly plan to the annual plan?
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Yes, anytime. Switch to annual in your account settings and save 16% right away. There's no switching fee.
What happens when the trial ends?
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The system stays available in view-only mode — all your data, receipts and reports are kept and accessible. New actions are paused until you enter payment details. There's no automatic charge.
How do I cancel my subscription?
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Cancel with one click in your account settings — no need to contact support, no questions, no forms.
What happens after I cancel?
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Your data is kept and stays fully visible — all receipts, reports and history. Only new actions are paused until you renew.
Will I get a refund if I cancel?
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Yes. We refund with no questions asked — just reach out through the contact form. For more details, see our Terms of Use.
Do you offer discounts for nonprofits and small businesses?
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We're always happy to help — reach out through the contact form and we'll find the right solution together.
The product
Do employees need to remember to submit their expense report?
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No. When setting up the company, the manager picks the date on which reports go out for approval automatically. Employees don't need to think about it — when the date arrives, the system sends all reports for approval.
Can I install it on my phone?
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XpenseDesk installs straight from the browser to your phone's apps — no app store download needed.
What exactly does the AI do?
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When an employee uploads a receipt, AI extracts the amount, date, vendor and currency and fills in the form. The employee reviews the details, picks a category and submits. It's still worth checking, because AI sometimes makes mistakes, especially with handwritten receipts.
Does it support foreign currencies?
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Yes. Expenses in US dollars, euros and pounds sterling are converted to shekels using Bank of Israel rates.
Which languages does it support?
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The system fully supports Hebrew and English — the interface, reports and notifications. International teams can use it too, and every user can choose the language they're most comfortable with.
How does the Excel export work?
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At the end of each cycle, you export an Excel file with all approved expenses, organized by employee, with their Israeli ID number on every row. Managers then record payment status in XpenseDesk.
Security and privacy
Where is the data stored?
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Data is stored in the cloud on secure servers. Access requires email verification (magic link) — there are no passwords that can leak.
What records does it keep?
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Employee identification (Israeli ID number), a digital receipt archive, an activity log for every report, and mandatory manager approval — no automatic approval.
Support
How do I get help?
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Through the contact form on the website. We reply within one business day.
Is there phone support?
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No. XpenseDesk is self-serve at its core — built for businesses that want to run everything without depending on a sales rep.